​ Important Information for Medicaid Recipients

Families and individuals need to update contact info with Medicaid; their cases will begin to be terminated if determined to be no longer eligible starting July 16, 2022.

There is a significant risk of children and adults losing their Medicaid coverage. DHS is going to start reaching out to update patients' contact information

DHS Call Center:
844-872-2660 only to update phone/address/email (Spanish available) (no Marshallese language support yet); the center will be calling people, but families can call them to go ahead and update their contact info
855-372-1084 the ongoing contact number for coverage questions (Spanish available)

Arkansas Advocates:
Loretta Alexander [email protected]
CaSandra Glover [email protected]
ACCES Arkansas Call Center--1-855-372-1084 or 1800-482-8988
AFMC Service Center line 888-987-1200
Connect Care 800-275-1131
Arkansas Medicaid Resolution Center--1-888-482-8988
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Beneficiaries receiving PASSE services should also ensure that they are Tier 2 or Tier 3. If they are not and need to appeal a Tier 1 decision, they will need to contact OPTUM @ 844-809-9538. Their Care Coordinators can also assist with getting them scheduled for their assessments/ reassessments.

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